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You schedule when the communication happens, regardless of your employee schedule. You dictate the content of the communication, reducing risk and customer service issues.
AMI allows the customer to respond to texts and can even respond to questions like “what’s my balance”, “what’s my due date?”, etc. AMI is much more than a collection tool, it’s a communication tool.
Throughout the process from lead capture to final outcome, you are able to control, monitor and analyze the communication with your customers and make sure no opportunity is missed.